Duality: We are in a very dynamic business situation in the backdrop of pandemic. It is well acknowledged that this recession is different. This is very evident from looking at few patterns like IT Spend – where traditionally we would see a dip (as on way direction), there is divergence. While cost management is top of the agenda, we do see that pandemic has accelerated certain business initiatives. For example, we see that spend in areas – like Digital transformation. Automation, Cloud – has risen to double digits. This duality will persist where businesses continue to tackle the resilience need, but also actively transform to lead in the 'next normal'.