Digital dexterity refers to an individual's or group's ability to adapt to new technology, particularly technology meant to assist people operate more effectively and achieve better results. When a workforce has digital dexterity, they are flexible, proficient, and receptive to new tools.
The term digital dexterity has been coined to describe the ability to use digital tools, such as AI assistants, in the workplace. Digital dexterity is a skill that is required in today’s workplace. It is a combination of technological know-how and business acumen, which enables an individual to adapt quickly and effectively to new technologies and processes.
Individuals with digital dexterity are able to take advantage of AI assistants in the workplace. They can use these AI assistants for tasks such as writing content or scheduling meetings. This frees up time for individuals with digital dexterity that would otherwise be spent on those tasks, allowing them more time for other work.
Of course, this pervasive use of AI can be quite subtle. Employees nowadays are experiencing AI in many different ways. AI is often used in personal and team productivity applications like email, calendars, etc. and is also packed as whole suites like Microsoft 365. AI assistance can help with the acquisition of new skills and make them more efficient by distributing the workload and making each employee more effective. It can also empower workers by giving them skills they never had previously.
In this post, we analyze the role that AI is currently playing in the workplace and discuss where the future might take us.
Even in this cost-constrained environment, one area where companies are spending is on digital tools for employees. 69% of organizations said they plan to increase spending even more this year.
Increasingly, it is considered important to have a balance between working remotely and on-site. Companies now have to consider investing in tools that will allow you to do this effectively. This means that investing in meeting solutions, collaboration tools, communication services and personal productivity boosters is becoming more important.
Companies can accomplish more with less and extend their operations by being able to respond faster and automate processes with AI. They can also provide more advanced - and timely - services. And when automation can expand with the company, it has the potential to totally revolutionize day-to-day operations.
Now let’s look at what the workforce stands to gain when adopting AI into their daily work-life.
AI may be used to extract information from papers in order to shorten review times and increase operational efficiency by informing future choices and occurrences. It automates the extraction of vital information that is frequently buried in papers as a process. As a result, the review and deployment process is more efficient, with a higher number of actionable insights to draw on.
When it comes to writing, whether it's communication in the form of emails or marketing content in the form of social media posts and blogs, AI can be a huge help because it provides suggestions and corrections to your text and can even generate text in the required style and language rules using Natural Language Processing (NLP).
Time and attention are often a limited resource for the employee. For workers who are bombarded with notifications, email, meetings, and other information, AI can ease the process and help redesign the employee experience. For example, by getting easy recommendations about when to schedule time for collaboration and breaks, employees can better allot their time. This has led to the development of concepts like “consumerized” employee experience where every HR process, from onboarding to managing benefits, tracking hours, utilizing learning management systems, and collecting paychecks, must be unified, digitized, and customized, with an AI-driven chatbot available 24/7 to meet all HR demands.
Productivity tools see each task as a building block of work. The AI in these tools focuses on transforming the ways we give ourselves work on a daily basis. AI-powered systems can generate and assign tasks and timeframes to team members based on our habits. Everyday productivity technology in modern work hub suites has evolved to become more unique, more personalized, and tailored to every individual worker. Implicit tasks in emails, messages, calendar details etc. are recognized by the AI and this has replaced the usual way of establishing an explicit to-do item list.
However, to see a successful incorporation of AI into the workforce to achieve digital dexterity, we advise you to keep certain things in mind.
1. Changing attitudes
The use of AI by companies can be vastly different in terms of how it's used, its success and its integration with workers as well as processes and attitudes towards AI. If the leadership recognizes the value of these tools and technologies, it will be simpler to propagate it throughout the organizational network. Subsequently, there also needs to be simultaneous upskilling and reskilling of employees. To achieve that, the launching pad for employees who undergo this kind of digital transformation is not to merely make them start from a low point of dexterity, but to also make them view the significance of upskilling for it and how that benefits them.
2. Training and Guidance
Companies need to identify skill gaps, provide the required training and allow workers to grow in experience as they learn and masters these tools. Some tactics that you can take are by creating best practices documentation on which AI-capable tools are utilized for what purposes, by publishing brief training films from power users on AI-powered processes and by including internal case studies on how to utilize AI effectively in your company media whether intranet or newsletters. It would be valuable to “digital translators” who can guide the leadership in their digital initiatives and for employees, it would be worth finding an employee who satisfies many essential requirements, including a drive to learn and teach, an openness to new chances, and credibility in their local network. Such an employee who is then trained in the newly required skills can acts as a “skill disseminator” for the rest of the team.
Ultimately, the point of AI isn’t to replace the worker. Then, what AI can do in the day-to-day operations in your workplace is to enhance your work by replacing it with something better, more efficient, and more intuitive.